Your Account

Opening a kaj11 account takes about two minutes. Enter your mobile number, choose a secure password, and confirm you are 18 or older. One account per person — duplicate accounts are closed and balances forfeited. If you share a device with a household member, make sure each person uses their own registered mobile number.

To update your registered number or email address, contact 24/7 Live Chat. For security reasons, name changes are only processed after identity documents have been reviewed. Keep your login credentials private; kaj11 support will never ask for your password.

Quick account reference

Item Detail
Minimum age18 years
Accounts per person1
Supported currency৳ BDT
Customer support24/7 Live Chat
Identity review timeUp to 12 hours

What payment methods can I use to deposit?

kaj11 accepts bKash, Nagad, Rocket, Upay, and Bank Transfer. All five methods settle within 5 minutes during normal traffic hours. The minimum deposit is ৳500. There is no maximum single-deposit cap — but your payment provider may have its own daily limits.

To deposit: log in, go to Wallet → Deposit, select your method, enter the amount, and follow the on-screen steps. Copy the reference number shown on the confirmation screen in case you need to contact support. Do not deposit from someone else's mobile banking account; the name on the payment must match your kaj11 account.

Method Min. Deposit Processing Time
bKash৳500~5 minutes
Nagad৳500~5 minutes
Rocket৳500~5 minutes
Upay৳500~5 minutes
Bank Transfer৳500~5 minutes

Withdrawals & Timelines

Withdrawals at kaj11 are processed within 23 minutes for verified accounts. The minimum withdrawal is ৳800 and the daily maximum is ৳80,000 (this limit rises as you move up VIP tiers). First-time withdrawals may take up to 2 hours while our team completes a brief review.

To withdraw: go to Wallet → Withdraw, select your method, enter the amount, and confirm. The funds arrive in the same mobile banking account you used to deposit. If your withdrawal is pending for longer than 23 minutes, contact Live Chat with your transaction ID.

  • Your account must be fully verified before the first withdrawal is released.
  • Bonus funds must meet the 11× wagering requirement before they can be withdrawn.
  • Withdrawals are sent back to the original deposit method — you cannot switch to a different account.
  • Sapphire VIP members have a daily withdrawal limit of ৳280,000.

How do kaj11 bonuses actually work?

Your first deposit earns a 250% welcome bonus up to a maximum of ৳24,000. So if you deposit ৳1,000 you receive ৳2,500 in bonus funds, giving you ৳3,500 to play with. The bonus is credited to your account instantly after deposit.

Before you can withdraw bonus-derived winnings, you need to wager the total (deposit + bonus) 11 times within 7 days. For example: deposit ৳1,000 + ৳2,500 bonus = ৳3,500 × 11 = ৳38,500 total wagering required. Games contribute at different rates — slots and fishing games typically count at 100%.

Bonus TypeRateCap / LimitWagering
Welcome (first deposit)250%৳24,00011×, 7 days
Reload bonus26%Per promotion11×
Daily cashback1.4%On net lossesNo wagering
Referral reward৳475 per friendPer referralNo wagering

Games & Providers

kaj11 hosts over 2,300 games across slots, live casino, fishing games, lottery, and crash titles. Providers include Spribe, KA Gaming, Sexy Gaming, PG Soft, CQ9, and FA Chai. Each game page shows its RTP (return to player) percentage — look for it in the game info panel before you start.

Live casino tables stream in real time and have table-specific minimum bets. Fishing games follow a shared RTP pool — the longer a session runs, the closer outcomes trend to the stated RTP. Crash games resolve in seconds; set a manual cash-out target before the round starts if you prefer not to watch.

Installing the kaj11 App

The Android app (version 2.6.6, 41 MB) works on Android 6.0 and above. It is free to download. Because it is not distributed via the Google Play Store, you need to allow installs from unknown sources in your phone's Settings before tapping the APK file.

  1. Visit kaj11.net/kaj11-app/ in your mobile browser.
  2. Tap Download APK and wait for the file to save.
  3. Open your Downloads folder and tap the APK file.
  4. If prompted, enable "Install from unknown sources" for your browser app.
  5. Tap Install, then Open — log in with your existing account details.

iOS users can add the site to their home screen via Safari's Share → Add to Home Screen for a full-screen shortcut. A dedicated iOS app is not currently available.

Identity & Security

kaj11 requires identity verification before your first withdrawal. Accepted documents are a National ID Card (NID), Passport, or Driving Licence. Upload a clear photo of the front and back of your document through Account → Verify. Reviews complete within 12 hours; you will receive a notification once approved.

Your account is protected by encrypted connections (HTTPS/TLS). Enable two-step verification in Account → Security for an extra layer of protection. If you suspect unauthorised access, change your password immediately and contact Live Chat.

Responsible Gaming at kaj11

Gambling should be entertaining, not a source of income or a way to recover losses. kaj11 provides deposit limits, session time reminders, and self-exclusion tools — all inside Account → Responsible Gaming. Players under 18 are not permitted to open an account.

If you feel your play is becoming a problem, use the self-exclusion option to pause your account for 30, 90, or 180 days. During exclusion, you will not receive promotional messages and cannot deposit. You can also reach out to independent support via our Responsible Gaming page.

Frequently Asked Questions

How do I reset my kaj11 password?
On the login page, tap Forgot Password. Enter your registered mobile number and you will receive a one-time code by SMS. Enter the code, set a new password, and log in. If your number is no longer active, contact 24/7 Live Chat with your NID or passport for manual verification.
My deposit shows "pending" — what should I do?
Deposits at kaj11 normally clear within 5 minutes. If yours is still pending after 10 minutes, check that the payment reference on your bKash/Nagad screen matches what was shown at checkout. Then open Live Chat and share the transaction ID and the amount — the team can trace it and credit your account manually if needed.
Can I have more than one account?
No. Each person may hold exactly one kaj11 account. Duplicate accounts — even under different names — are detected, closed, and any balance inside is forfeited. If you accidentally created a second account, contact support straight away to merge your history onto your original account.
Why was my withdrawal declined?
The most common reasons are: (1) your account is not yet verified — upload your NID or passport under Account → Verify; (2) you have active bonus funds that have not met the 11× wagering requirement; (3) the withdrawal amount is below ৳800 or above your daily limit; (4) the destination mobile account is different from the one used to deposit. Contact Live Chat if none of these apply.
What is the daily cashback and how is it paid?
kaj11 gives a 1.4% daily cashback on net losses. It is calculated at midnight (UTC+06) on your previous day's activity and credited to your wallet within 30 minutes. Cashback carries no wagering requirement — you can withdraw it immediately once it lands. Starter, Silver, Gold, Ruby, and Sapphire members all receive cashback, with higher VIP tiers earning a larger percentage.
How do I move up the VIP tiers?
Your VIP tier is based on your total wagering turnover in the current calendar month. Silver starts at ৳70,000 monthly turnover, Gold at ৳310,000, Ruby at ৳1,400,000, and Sapphire at ৳6,300,000. Each new tier brings a higher cashback rate, a larger daily withdrawal limit, and a birthday bonus. Sapphire members also receive a personal account manager.
Is the kaj11 app safe to install?
Yes. The APK file is served directly from kaj11.net over an HTTPS connection and is scanned before each release. You need to allow "Install from unknown sources" because the app is not on the Google Play Store — this is normal for gaming apps in Bangladesh. After installing, re-disable the setting if you prefer. The app does not request unnecessary device permissions.
What documents does kaj11 accept for identity review?
kaj11 accepts three types of government-issued ID: National ID Card (NID), Passport, or Driving Licence. Upload a clear, well-lit photo showing all four corners of the document. Reviews complete within 12 hours. Blurry or cropped images are rejected — retake the photo and resubmit. Only the account holder's own documents are accepted.
Can I place bets on cricket at kaj11?
Yes. kaj11 covers international cricket including T20 World Cup, IPL, BPL, and ODI series. Markets include match winner, top batsman, over/under runs, and live in-play betting while the game is in progress. Visit T20 Betting for a full guide on reading odds and placing your first cricket bet.
How do I contact kaj11 support?
24/7 Live Chat is the fastest way — tap the chat icon inside your logged-in account or on the homepage. Support agents respond in English and can help with deposits, withdrawals, account issues, and bonus queries. For non-urgent matters, you can also submit a request through the in-app help form. Response time via chat is typically under two minutes.
What happens if I forget to wager within 7 days?
If the 7-day wagering window expires before you complete the 11× requirement, the remaining bonus balance is removed from your account. Your real-money balance is unaffected — only the bonus portion that has not yet been converted through wagering is cancelled. To avoid this, check your wagering progress under Account → Bonuses and prioritise slots or fishing games, which contribute at 100%.
What is the minimum bet across kaj11 games?
Minimum bets vary by game. For example, Dragon Fishing (FA Chai) starts at ৳1 per round, while Dragon Tiger Luck (Sexy Gaming) starts at ৳10. The game info panel inside each title shows the exact bet range before you place a wager. If you are playing with a low balance, fishing and lottery titles generally offer the smallest entry points.

Still have a question? Our 24/7 Live Chat team is online now and typically responds in under two minutes. Or head straight to the lobby — your first deposit takes under five minutes with bKash.

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