This Privacy Policy explains how kaj11 handles personal information collected through the website kaj11.net, the kaj11 mobile app and any related services. Reading it takes about five minutes and answers the questions most players have before creating an account.
Who We Are and How to Reach Us
kaj11 operates the gaming platform available at kaj11.net, offering slots, live casino games, fishing games and sports betting primarily to players in Bangladesh. We are the data controller for all personal information you provide when registering, depositing or using any part of the site.
If you have a question about how your data is handled, the fastest route is our 24/7 Live Chat on the site. For formal written requests — such as data deletion or access queries — use the support ticket system inside your account dashboard. We do not publish an email address.
Information kaj11 Collects From You
We collect only what is necessary to operate the platform, comply with responsible gaming obligations and process payments correctly. The table below sets out each category and why it is collected.
| Data Category | Examples | How It Arrives |
|---|---|---|
| Account Registration details | Name, date of birth, mobile number | Registration form |
| ID Identity documents | NID card, passport or driving licence | Uploaded before first withdrawal |
| Payment Transaction data | bKash/Nagad/Rocket numbers, amounts, timestamps | Payment gateway |
| Device Technical data | IP address, browser type, device OS, session duration | Automatic – every visit |
| Activity Gaming records | Games played, bets placed, wins, bonuses claimed | Platform logs |
| Comms Support messages | Live chat transcripts, ticket content | When you contact support |
We do not collect sensitive data such as your religion, ethnicity or political views. We also do not store full payment card numbers — payment processing is handled by our licensed payment partners.
Why We Use Your Information
kaj11 uses personal data for six core purposes. Each purpose is based on a legitimate legal ground: either contract performance, legal obligation, legitimate interest or your explicit consent.
- Account management – to create your account, verify your age and identity, and keep your profile up to date.
- Payment processing – to send deposits from bKash, Nagad, Rocket, Upay or bank transfer to your account balance and to pay out withdrawals (target: 23 minutes).
- Responsible gaming – to monitor for signs of problem gambling and apply self-exclusion or deposit limits when you request them.
- Fraud prevention – to detect unusual login patterns, duplicate accounts or suspicious betting behaviour that may indicate misuse.
- Customer support – to review chat transcripts and ticket history so agents can answer your questions accurately.
- Marketing (opt-in only) – to send bonus notifications and promotional messages if you have explicitly agreed. You can opt out at any time from your account settings.
We do not sell personal data to advertisers or unrelated third parties under any circumstances.
Cookies and Tracking Technologies
When you visit kaj11.net or use the kaj11 app, we place small text files called cookies on your device. These are split into three categories:
Essential Cookies
These keep your session alive while you browse, remember your login state and make the deposit flow work without errors. You cannot turn these off because the platform needs them to function.
Analytics Cookies
We use first-party analytics to understand which pages players visit most often, how long they stay and where they encounter problems. This data is aggregated and does not identify you personally. You can decline analytics cookies through your browser settings.
Marketing Cookies
These are only placed if you clicked on a marketing link to reach kaj11 and are used to attribute your registration to the correct campaign. They expire after 30 days. No marketing cookies are set for direct traffic.
When Your Data Is Shared With Third Parties
kaj11 shares data only where necessary and only with parties that handle it responsibly. We never sell your information.
- Payment providers (bKash, Nagad, Rocket, Upay, bank networks) – they receive transaction details to process deposits and withdrawals.
- Game providers (Spribe, PG Soft, FA Chai, CQ9, KA Gaming, Sexy Gaming) – they receive a session token to load games. They do not receive your name, payment details or identity documents.
- Identity verification services – your NID or passport copy is processed by a licensed third-party service when you submit it before your first withdrawal. Documents are not retained beyond the review window of 12 hours.
- Legal and regulatory bodies – we share data when required by law, such as a valid court order or regulatory request. We will notify you if we are legally permitted to do so.
All third parties we work with are contractually required to protect your data and use it only for the stated purpose.
How Long We Keep Your Records
| Record Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 5 years after closure | Legal obligation and dispute resolution |
| Transaction records | 7 years | Financial regulation requirements |
| Identity documents | Up to 12 hours for review; then deleted or archived per regulation | KYC process |
| Live chat transcripts | 12 months from conversation date | Customer support quality and disputes |
| Gaming logs (bets, wins) | 5 years | Responsible gaming monitoring |
| Marketing opt-in records | Until you opt out, then deleted within 30 days | Consent management |
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you as an individual.
Your Rights Over Your Personal Data
As a kaj11 player, you have the following rights regarding the personal information we hold:
- Access – request a copy of all data we hold on you.
- Correction – ask us to fix inaccurate details (such as a misspelled name or wrong phone number).
- Deletion – request erasure of your data where we no longer have a legal obligation to retain it. Active accounts and accounts within the statutory retention window cannot be fully erased until those periods pass.
- Restriction – ask us to pause processing while you dispute accuracy or object to our use of your data.
- Portability – receive your account and transaction data in a structured, machine-readable format.
- Withdraw consent – remove your marketing opt-in at any time through account settings. This does not affect processing done before withdrawal.
To exercise any of these rights, open a support ticket from inside your logged-in account. We respond within 30 days. Requests are free of charge.
Security Practices at kaj11
kaj11 applies technical and organisational measures to protect your data from unauthorised access, loss or misuse. Key practices include:
- TLS encryption on all connections between your device and kaj11.net.
- Encrypted storage for identity documents during the review window.
- Access controls so that only the team members who genuinely need your data can see it.
- Automated alerts for unusual login activity, such as sign-ins from new devices or multiple failed attempts.
- Regular internal security reviews of data handling procedures.
No system is 100% immune to attack. If a data breach occurs that is likely to put you at risk, kaj11 will inform you promptly through your registered mobile number or account notification.
Players Under the Age of 18
kaj11 is strictly for players who are 18 years old or above. We do not knowingly collect personal data from anyone under 18. Age is verified during registration and again before your first withdrawal using an accepted identity document (NID card, passport or driving licence).
If you believe someone under 18 has opened an account, contact us through 24/7 Live Chat immediately. We will suspend the account and delete the associated data as quickly as legally possible.
Updates to This Privacy Policy
kaj11 may revise this policy when our services change, when payment methods are added or when regulations are updated. The date at the top of this page always shows when the current version took effect.
Material changes — ones that meaningfully affect how we use your data — will be flagged inside your account dashboard for at least 14 days before they come into force. Continuing to use kaj11 after that date means you accept the updated policy. If you disagree with a change, you can close your account through the support ticket system before the new terms take effect.
Minor edits (grammar corrections, clarifying language) may be made at any time without prior notice.
Have a question about your data? Our 24/7 live chat team can answer most queries in minutes. Ready to play? Create your free kaj11 account and deposit in as little as 5 minutes via bKash.
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