kaj11 Withdrawal Guide:
How to Cash Out Your Winnings

Read this guide once and you will know exactly how to submit a kaj11 withdraw request, what documents you need before your first cash-out, how long the money takes to reach bKash or Nagad, and what to do when a request is declined.

Processing Time
23 min
Min. Withdrawal
৳800
Daily Limit
৳80,000
KYC Review
12 hrs

Step-by-Step: How to kaj11 Withdraw

Follow these five steps exactly. If this is your first withdrawal, complete KYC first — see the section below. After that, every cash-out takes the same path.

  1. 01
    Log In

    Open kaj11 Login on the website or in the app. Enter your registered mobile number and password.

  2. 02
    Open Wallet

    Tap the wallet icon or go to Account → Wallet → Withdraw. Your available balance shows at the top of the screen.

  3. 03
    Choose Method

    Select your payment channel — bKash, Nagad, Rocket, Upay or Bank Transfer. Enter the account number registered to your name.

  4. 04
    Enter Amount

    Type the amount you want to withdraw. Minimum is ৳800. Maximum per request depends on your VIP tier — Starter cap is ৳80,000 per day.

  5. 05
    Confirm & Wait

    Review the details and hit Confirm. Processing takes up to 23 minutes. You will receive an SMS or in-app notification when funds arrive.

Limits and Processing Times

These are the platform-wide limits that apply to all players at the Starter VIP tier. Higher tiers unlock larger daily caps — see the VIP table further down this page.

Withdrawal Limits at a Glance
Rule Amount Notes
Minimum withdrawal ৳800 Requests below this amount are rejected automatically
Maximum per day (Starter) ৳80,000 Resets at midnight (UTC+06)
Standard processing time 23 minutes Peak hours may push this slightly longer
First-ever withdrawal Up to 2 hours Extra check on first cash-out from a new account
KYC document review Up to 12 hours Must be approved before withdrawal is processed
The 23-minute time is counted from the moment kaj11 approves the request — not from when you tap Confirm. If your payment channel is experiencing a service interruption, funds may take a few additional minutes to arrive in your mobile wallet.

Which Payment Channels Are Available?

kaj11 supports all five channels for both deposits and withdrawals. The receiving account must be registered in your own name — third-party accounts are not accepted.

  • bKash
    Deposit: 5 min
    Withdrawal: 23 min
    Mobile wallet
  • Nagad
    Deposit: 5 min
    Withdrawal: 23 min
    Mobile wallet
  • Rocket
    Deposit: 5 min
    Withdrawal: 23 min
    DBBL mobile
  • Upay
    Deposit: 5 min
    Withdrawal: 23 min
    Mobile wallet
  • Bank Transfer
    Deposit: 5 min
    Withdrawal: 23 min
    Local BD banks

You can use a different channel for withdrawal than you used for deposit — as long as the account belongs to you. If you switch channels, the KYC check applies to the new channel details.

What Is KYC and Why Does kaj11 Require It?

KYC stands for Know Your Customer. Before your first withdrawal, kaj11 needs to confirm that your account belongs to a real person aged 18 or over in Bangladesh. This protects you from fraud and meets platform security standards.

You only do this once. After your documents are approved, all future withdrawals go straight through without any extra document steps.

Accepted Identity Documents

  • National ID Card (NID) — most common choice for Bangladesh players; both sides required
  • Passport — data page (photo page) only; must be valid and not expired
  • Driving Licence — Bangladesh BRTA licence; both front and back
Your documents are stored on encrypted servers. kaj11 does not share identity data with third parties except where required by platform security protocols. See the Privacy Policy for full details.
kaj11 account dashboard showing withdrawal and wallet options on a mobile phone

How to Upload Your KYC Documents on kaj11

The upload process takes about three minutes. Do it before you request your first withdrawal to avoid any delay.

  1. 01
    Go to Profile

    Log in and open Account Settings → Identity Verification. You will see a checklist showing which documents are still pending.

  2. 02
    Select Document Type

    Choose NID, Passport or Driving Licence from the dropdown. Select whether you are uploading the front, back or both sides.

  3. 03
    Upload Photos

    Take a clear photo or scan. File formats accepted: JPG, PNG, PDF. Max file size is 5 MB per image. Make sure all four corners are visible.

  4. 04
    Wait for Approval

    The review team checks documents within 12 hours. You receive an in-app notification once approved. Then you can submit your withdrawal right away.

What Makes a Document Photo Acceptable?

Blurry or cropped photos are the most common reason KYC gets delayed. Run through this checklist before uploading.

Do This

Shoot in good natural or indoor light — no dark photos
Keep all four corners of the document inside the frame
Make sure the name, photo, ID number and date of birth are all legible
Lay the document flat on a plain dark surface to reduce glare
Upload the most recent version of the document if you have renewed it

Avoid This

Blurry, shaky or out-of-focus shots
Cropped edges — partial documents are rejected
Excessive glare or flash reflection covering text or the photo
Expired documents — check the validity date before uploading
Edited or filtered images — submit the original photo only

Why Do Withdrawals Get Declined — and How to Fix Them?

A declined request is not permanent. Each issue below has a straightforward fix that you can apply and resubmit the same day.

Reason for Decline What to Do
KYC documents not yet approved
Upload your NID, Passport or Driving Licence in Account Settings and wait up to 12 hours for review
Amount below ৳800 minimum
Increase the amount to at least ৳800 and resubmit
Daily limit already reached
Wait until midnight (UTC+06) for the daily cap to reset, or upgrade your VIP tier for a higher limit
Wagering requirement not met
Bonus funds require 11× turnover before they can be withdrawn — check your bonus status in the wallet dashboard
Third-party receiving account
The bKash or Nagad number must match the name on your kaj11 account — use your own registered mobile wallet
Payment channel temporarily down
Try again in 15–20 minutes, or switch to a different supported channel for that request
If none of the above applies and your withdrawal is still declined, contact 24/7 Live Chat from the Help icon inside your account. Keep your request reference number handy.

How Your VIP Tier Changes the Withdrawal Limit

Every time your monthly turnover crosses a tier threshold, your daily withdrawal cap goes up automatically. The table below shows the full picture.

VIP Tier Monthly Turnover Daily Withdrawal Limit Cashback % Birthday Bonus
Starter ৳0 ৳80,000 1.4% —
Silver ৳70,000 ৳1,10,000 1.7% ৳700
Gold ৳3,10,000 ৳1,50,000 2.0% ৳1,800
Ruby ৳14,00,000 ৳2,00,000 2.3% ৳4,500
Sapphire ৳63,00,000 ৳2,80,000 2.6% ৳11,000

Sapphire members also get a dedicated personal account manager. See the full Bonus & VIP page for all tier benefits.

Questions Players Ask About Withdrawals

Do I have to verify my identity before every withdrawal?
No. KYC is a one-time process. Once your documents are approved — which takes up to 12 hours — you never need to upload them again unless you change your registered mobile number or payment details.
Can I withdraw to a bKash number that is not mine?
No. The mobile wallet or bank account must be registered in the same name as your kaj11 account. Third-party accounts are blocked for security reasons and the request will be declined automatically.
What happens if my withdrawal is stuck for more than 23 minutes?
First check whether your payment channel is experiencing a service interruption. If everything looks normal and 30 minutes have passed, open Live Chat (24/7) and share your withdrawal reference number. The support team can trace the transaction.
Is there a fee for withdrawing?
kaj11 does not charge a platform fee on withdrawals. Your mobile wallet provider (bKash, Nagad etc.) may apply their standard cash-out charges on their end — check your wallet provider's fee schedule.
My first withdrawal took more than 23 minutes — is that normal?
Yes. The very first withdrawal from a new account goes through an additional security check and can take up to 2 hours. Every withdrawal after that returns to the standard 23-minute processing time.
Can I cancel a withdrawal request after I submit it?
You can cancel a request while it is still in "Pending" status. Once it moves to "Processing" it cannot be reversed. Go to Wallet → Transaction History to check the current status and find the cancel option if available.
Do bonus winnings count toward my withdrawable balance?
Bonus winnings become withdrawable after you meet the 11× wagering requirement on the bonus amount. You can track your progress in the Bonus section of your wallet dashboard. Real-money deposits are not affected by this rule.
How do I increase my daily withdrawal limit?
Your limit rises automatically when your monthly turnover crosses a VIP tier threshold. Silver tier starts at ৳70,000 monthly turnover and raises your cap to ৳1,10,000 per day. See the VIP table above for all tiers.

Ready to open your kaj11 account and start playing?

Registration takes under two minutes. Deposit from ৳500 via bKash or Nagad — and when you are ready to cash out, you now know exactly how to do it.

Register Now Log In
Related guides: Deposit Guide Download the App Bonus & VIP
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  • Withdraw in 23 min
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