Responsible Gaming at kaj11

Gambling is entertainment. These tools, rules and contacts help you stay in control of how you play — and when to stop.

What kaj11 Stands For

kaj11 is a platform for adult entertainment, not a way to solve financial problems. Every feature we build — from bKash deposits to live casino tables — is designed with one rule in mind: you stay in charge. This page explains every protective tool available to you, how to use each one, and what to do if gambling stops feeling fun.

Responsible gaming is not an afterthought here. It is built into the account system. You can set hard limits, cool off, or close your account permanently — all from your profile page, without needing to contact support first.

Age Policy — 18 and Over Only

No one under 18 may open an account, deposit funds, or place a bet on kaj11. This is a strict rule, not a guideline. We ask for date of birth during registration and reserve the right to request identity documents at any time.

Age check: If we have reasonable grounds to believe an account holder is under 18, the account is frozen immediately and all funds held until identity is confirmed. Play before passing the check is voided.

Accepted identity documents include a National ID Card (NID), Passport, or Driving Licence. The review normally completes within 12 hours. This check is required before your first withdrawal in any case.

Player-Set Limits You Can Use Today

You can apply any of the limits below from your account settings at any time. When you lower a limit, the change takes effect immediately. When you raise one, a 48-hour cooling-off period applies — this delay protects you from impulsive decisions.

Limit Type	What It Controls	How to Set	Takes Effect
Deposit Limit	Max amount you can deposit per day, week, or month	Account > Limits > Deposit	Immediately (lower) / 48 h (raise)
Loss Limit	Max net loss in a set period before deposits are blocked	Account > Limits > Loss	Immediately (lower) / 48 h (raise)
Session Time Limit	Automatic logout after X minutes of play	Account > Limits > Session	Next session
Wager Limit	Max total bet amount per day, week, or month	Account > Limits > Wager	Immediately (lower) / 48 h (raise)
Reality Check	On-screen reminder every 30 / 60 / 90 minutes showing time played	Account > Preferences	Same session

The minimum deposit at kaj11 is ৳500. Setting a daily deposit limit at or below ৳500 effectively pauses new deposits until the limit resets.

How Self-Exclusion Works at kaj11

If you need a break, there are two paths: a temporary cool-off period or a full self-exclusion. Neither requires a support ticket — both can be activated directly in your account.

Cool-Off Period

Choose a break of 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Your balance is frozen. At the end of the period, the account reopens automatically — no action needed from you.

Permanent Self-Exclusion

Select this option if you feel gambling is causing harm. The account is closed for a minimum of 6 months. You can request an extension to 12 months, 2 years, or permanently. During the exclusion period we also suppress any marketing messages from reaching you.

Once you submit a self-exclusion request, it cannot be reversed for the minimum period — not even by contacting support. This is intentional. If you are excluded and attempt to open a new account, we will close it when identified.

How to Activate

Log in to your kaj11 account.
Go to Account Settings > Responsible Gaming.
Choose "Cool-Off" or "Self-Exclusion" and select the duration.
Confirm with your account password. The restriction applies instantly.

If you cannot log in or need urgent help, contact our 24/7 live chat. Tell the agent you want to self-exclude — they will apply it on your behalf immediately.

Signs That Play Is Becoming a Problem

Most players gamble for fun and stop when they choose to. But patterns can shift without you noticing. These are common early warning signs:

Playing longer than you planned, repeatedly

Chasing losses by depositing again right after losing

Borrowing money to fund your account

Hiding how much time or money you spend from family

Feeling anxious, irritable, or depressed when not playing

Skipping work, meals, or responsibilities to play

If two or more of these describe your recent behaviour, consider using the cool-off tool today. You do not have to feel certain there is a problem — using the tool is free, quick, and completely private.

Keeping Young People Away From Gambling

If you share a device with children or teenagers, take these steps to prevent accidental access to kaj11:

Log out of your kaj11 account when you stop playing, especially on shared phones.
Do not store your login credentials in a shared browser profile.
Use your device's screen-time or parental-control features (Android 6.0 and above supports app usage limits).
Keep your bKash or Nagad PIN separate from any notes accessible to others.

If you believe a minor has accessed kaj11 through your account, contact live chat immediately. We will suspend the account, review activity, and work with you on next steps.

What Help Is Available Right Now

kaj11's own 24/7 live chat is the fastest route to activating any limit or exclusion. For independent, confidential support — particularly if gambling has affected your finances or relationships — the following services are available to players in Bangladesh:

On-Site Support

kaj11 Live Chat

Available every day, all hours. Use it to set limits, request self-exclusion, ask about your deposit history, or flag a concern about another player. Response time under 2 minutes during peak hours.

Independent Counselling

Gamblers Anonymous Bangladesh

Peer-support meetings and phone counselling for people affected by problem gambling. Free of charge, fully confidential. Search "Gamblers Anonymous Bangladesh" for current meeting schedules and contact details.

Financial Hardship

Your Bank or MFS Provider

bKash, Nagad, Rocket, and Upay all offer transaction limits and block options on their own apps. If you want to restrict payment to gambling sites at the payment level, contact your provider directly for guidance.

Questions About These Tools

Can I undo a self-exclusion if I change my mind?

No. Once a self-exclusion is active, it cannot be reversed until the minimum period (6 months) has passed. This is a safeguard, not a restriction. After the minimum period you may request reactivation in writing through live chat, and there is a mandatory 7-day waiting period before the account reopens.

Do my bet limits reset if I withdraw and re-deposit?

No. Deposit and loss limits are tied to your account, not your balance. They apply regardless of whether you withdraw and deposit again within the same period. The only way to change them is through the Responsible Gaming settings in your account.

What happens to my remaining balance during a cool-off?

Your balance is frozen while the cool-off is active. You cannot play with it, but it is not removed. When the cool-off period ends and the account reopens, your balance is exactly as you left it. If you chose permanent self-exclusion, you can request a withdrawal of your balance through live chat after the exclusion is confirmed.

How do I check how much I have deposited in a given month?

Log in and go to Account > Transaction History. You can filter by date range and type (Deposits, Withdrawals, Bets). This gives you a full breakdown without contacting support. If you want a formal statement, request one through live chat.

Can I set different limits for different game types?

Currently, limits apply account-wide rather than per game category. If you want to restrict specific game types, the best option is to use the session time limit alongside a deposit limit. We are working on category-level controls and will update this page when available.

Is my self-exclusion information kept private?

Yes. Self-exclusion status is stored securely and is not shared with third parties except where required by law. It does not appear on any external record. Within kaj11, only the compliance team has access to this data.

18+

Play is meant to be enjoyable. If you are ready to start on your own terms, open a kaj11 account — or explore the site before committing.

Gambling can be addictive. Play within your means. All limits and exclusions on this page apply to your kaj11 account only. For external support, contact your local counselling service. | 18+ only.