kaj11: Terms & Conditions

Who Can Open a kaj11 Account?

You must meet all of the following before you register:

• Age: You must be at least 18 years old. kaj11 does not accept players who are under 18, and any account found to belong to a minor will be closed immediately with funds held pending review.
• Location: You must be accessing the site from a jurisdiction where online betting is lawful for you personally. It is your responsibility to check local laws before playing.
• One account per person: Each player may hold only one kaj11 account. Duplicate accounts — including accounts opened with different phone numbers or payment wallets — will be merged or closed, and balances may be forfeited.
• Personal use only: Accounts are for personal recreational use. You may not open an account on behalf of another person or allow anyone else to use your account.

Registration & Identity Checks

When you register with kaj11 you agree to provide accurate, current information. You must keep your contact details up to date at all times.

Document Requirements

Before processing your first withdrawal, kaj11 will ask you to confirm your identity. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Document review normally completes within 12 hours. Submitting documents early avoids delays when you want to cash out.

Deposits & Payments at kaj11

kaj11 accepts deposits via bKash, Nagad, Rocket, Upay, and Bank Transfer. The minimum deposit is ৳500. Deposits typically arrive within 5 minutes.

• Always use the deposit reference or instruction shown on the deposit screen. Payments sent without the correct reference may be delayed.
• kaj11 does not charge a deposit fee, but your payment provider may apply its own transaction fee.
• Only send money from a wallet or account registered in your own name. Third-party deposits are not accepted and will be returned, minus any transfer fees charged by the provider.
• If your deposit does not arrive after 15 minutes, contact 24/7 Live Chat with your transaction receipt.

Getting Your Money Out

Withdrawals are processed to the same payment method you used to deposit. The minimum withdrawal is ৳800 and the daily maximum is ৳80,000 (this limit rises at higher VIP tiers).

• Processing time is typically 23 minutes after approval.
• First-time withdrawals may take up to 2 hours while identity checks are completed.
• You must complete identity verification before your first withdrawal is released.
• Withdrawal requests submitted outside of business hours for bank transfers may be queued until the next banking day. Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are processed around the clock.

Bonus Rules — What You Need to Know

All promotions offered by kaj11 are subject to their own specific terms. The general rules below apply unless a promotion states otherwise.

Welcome Bonus

• New players receive a 250% bonus on their first deposit, up to ৳24,000.
• Minimum qualifying deposit: ৳500.
• Wagering requirement: 11× the bonus amount. Example: a ৳1,000 bonus requires ৳11,000 in total bets before it converts to withdrawable cash.
• Bonus expires 7 days after it is credited. Unused bonus and any winnings derived from it will be removed at expiry.

Reload & Cashback

• The reload bonus adds 26% on eligible top-ups. The same 11× wagering requirement applies.
• Daily cashback of 1.4% (rising with VIP level) is credited on net losses from the previous day. Cashback is credited as bonus funds, not withdrawable cash, and carries the standard wagering requirement.

General Bonus Rules

• Only one bonus may be active at a time. Claiming a new bonus before clearing the current one will forfeit the previous bonus.
• Bonuses may only be used by the account holder. Coordinated wagering across accounts to clear bonuses is considered abuse and will result in account closure.
• kaj11 reserves the right to modify or withdraw any promotion at any time. Active wagering requirements already in progress will be honoured under the original terms.

Gameplay & Betting Rules

kaj11 offers slots, live casino, fishing games, and sports betting. Each game category is governed by the rules of the game provider (Spribe, KA Gaming, Sexy Gaming, PG Soft, CQ9, FA Chai). In the event of a conflict between provider rules and kaj11 rules, kaj11 rules take precedence for account and payment matters.

• Bets placed but not yet settled at the time of a system outage will be settled according to the official result once service is restored. Partial bet refunds will only be issued if a game round cannot be verified.
• kaj11 reserves the right to void any bet placed on a clearly erroneous price (for example, a live odds feed error).
• Bet limits per game are shown in the game interface. The minimum bet starts from ৳1 (Dragon Fishing, Fishing Expert, Legend of Perseus) and the maximum reaches ৳50,000 on eligible games.

What Is Not Allowed on This Platform

• Using automated tools, bots, or scripts to place bets or interact with any part of the platform.
• Opening multiple accounts to claim the same bonus more than once.
• Sharing account credentials with other people.
• Attempting to exploit bugs, glitches, or errors in games or the platform.
• Depositing funds obtained through fraudulent means or unauthorised third-party payment accounts.
• Any activity that kaj11 reasonably determines to be collusion, match-fixing, or arbitrage betting designed to remove risk.

Accounts found to have engaged in any of the above will be suspended. Balances may be held or forfeited pending investigation.

Account Suspension & Closure

kaj11 may suspend or close an account at any time if:

• The account holder requests closure (self-exclusion or voluntary closure).
• The account has been inactive for more than 180 days. Dormant account fees do not apply, but balances below ৳100 on inactive accounts may be zeroed after 180 days with 30 days' prior notice by Live Chat message.
• The account is found to be in violation of these terms.
• Regulatory or legal requirements make continued service to that account unlawful.

When an account is closed in good standing, any verified balance above ৳800 will be returned to the registered payment method within 23 minutes of closure confirmation.

Disputes & Limitations on Liability

kaj11 provides the platform on an "as is" basis. We do not guarantee uninterrupted access or that every game will be available at all times. Scheduled maintenance will be announced via Live Chat where possible.

• kaj11 is not liable for losses arising from internet connectivity problems on the player's side.
• If you believe a game result or payout is incorrect, raise a dispute within 72 hours by contacting 24/7 Live Chat. Disputes raised after 72 hours may not be investigated.
• kaj11's liability on any single bet is capped at the payout shown in the game rules at the time the bet was placed.

Playing Safely

kaj11 is committed to safe play. If gambling is affecting your finances or relationships, use the tools in your account settings:

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit.
• Session time reminders: Set an alert after a chosen number of hours in a session.
• Self-exclusion: Temporarily lock your account for 1 day, 7 days, 30 days, or permanently. Contact 24/7 Live Chat to activate this. Permanent exclusions are irreversible.

Players who are self-excluded will not receive promotional communications for the duration of the exclusion. For more information, see our Responsible Gaming page.

When kaj11 Updates These Terms

kaj11 may update these terms to reflect changes in services, payment methods, or applicable regulations. When we make a material change, we will notify active players via the Live Chat inbox at least 7 days before the change takes effect.

Continuing to use kaj11 after the effective date of a change means you accept the updated terms. If you do not agree, you may close your account before the change takes effect and withdraw your balance.

How to Reach kaj11 Support

For questions about these terms, your account, or any transaction, contact us via 24/7 Live Chat — the chat icon is available on every page of the site. Response times are typically under 3 minutes during peak hours.

Live Chat is the only official support channel listed in these terms. Do not share account passwords or payment details with anyone who claims to be kaj11 staff outside of the in-platform chat.